Account and Data Requests

What you can do in Sondomo

• Remove individual Journey entries
• Remove individual Collection entries
• Delete all Journey history
• Delete all Collection items
• Turn off future Journey recording
• Delete your Sondomo account

These controls are available through Sondomo’s Journey, Collection, and Account pages. Account deletion is available from the authenticated Account page.

Requests handled by email

• Confirmation of whether account-linked wellbeing data is held
• Access or a copy of Collection and Journey information
• Data Request Appeals
• Users who cannot access their account but need deletion assistance
• Other privacy or data-rights requests

If you cannot access your account but need help with account deletion, contact support@sondomo.com.

Suggested email subjects

• Data Access Request
• Data Deletion Request
• Account Deletion Request
• Withdrawal Request
• Data Request Appeal

How to send a request

• Send the request from the email address associated with your Sondomo account whenever possible.
• Identify the type of request.
• Include enough information to identify the account and to understand the action you are asking for.

Please do not email your password, an authentication token, a government identification document, a medical record, or other unnecessary sensitive details.

Identity verification

Sondomo LLC may ask for limited additional information when reasonably necessary to verify the requester and protect the account.

Types of requests

• Confirm whether account-linked wellbeing data is held
• Access Collection and Journey information
• Delete selected records
• Delete all Collection and Journey records
• Delete the Sondomo authentication account
• Withdraw from future collection where applicable
• Request information about relevant service providers or recipients

Response timing

Sondomo LLC will respond without undue delay, and ordinarily within 45 days after receiving the request.

One additional 45-day extension may be used when reasonably necessary because of the complexity or number of requests. If an extension is needed, you will be informed during the initial response period.

Deletion

Deleting your Sondomo account removes your active Sondomo account and the Journey, Collection, and account-preference records associated with it.

• Wallpapers you previously downloaded to your device are not removed when you delete your Sondomo account.
• Information stored in your browser may remain on your device until you sign out or clear your browser data.
• Archived or backup deletion may take additional time.
• Sondomo cannot promise immediate deletion from every provider backup.

Appeals

To appeal a decision concerning a data request, email support@sondomo.com with the subject “Data Request Appeal.”

Please include:

• The email address associated with the Sondomo account
• The date of the original request
• A brief explanation of why the decision should be reviewed

Sondomo LLC will provide a written appeal response within 45 days. If an appeal is denied, the response will explain how you may contact the Washington Attorney General to submit a complaint.

Current limitations

Sondomo does not currently provide:

• Automated downloadable data export

This request can currently be handled manually after verification.

Related pages

See the Privacy Policy or the Contact page.

Effective date: To be set when published.